If you are having trouble logging into the MetaTrader 4/5 platform and are receiving one of the following error messages: "Invalid account, Authorization Failed, or No connection", please check the following:
Account number
Password (you might need to reset your password).
Server
The possibility of your account being archived (due to inactivity for a long period)
No internet connection
The server name should be filled as follows:
What is an archived account? And how can I reactivate it?
An archived account is an account that has been closed due to inactivity for a long period of time.
However, the account can be restored; you can do so by sending an email to [email protected] and asking to reactivate the account.
If you have checked the above but still cannot log in, please email us at [email protected] with details of the problem, and we will be happy to help.