There is an array of possible reasons why the Back Office rejected your documentation, ranging from your documents being expired to us unable to offer our services to residents of some jurisdictions.
Due to this, you won’t be able to start trading until resolving the issue.
Therefore, to find out the exact reason and receive instructions on how to rectify the issue, please send an email to: firstname.lastname@example.org.
Some common reasons for documents being rejected are:
- The document you have provided is unreadable.
- The document you have provided has expired.
- The name stated on the document does not match the name you provided during your account opening.
- You reside in a country not catered to by Orbex.
For further information, please see How To Verify Your Profile.