Any account(s) held with the Company, without any trading activity and/or accounts that are inactive and or remain non-operational and/or holding zero balance/equity for a period of six (6) months and more, are considered to be Dormant accounts.
Please note that such an account may be subject to fees, as explained in our user agreement.
Any Dormant account which continues to be dormant for a total period of twelve (12) months is considered to be Closed on the first day after 12 months of no transactions.
At such a time, we will freeze both Dormant and Closed accounts immediately, and the Client will not be able to undertake any further transaction in such Dormant or Closed accounts.
For a Dormant or Closed account to be re-activated, you must proceed with the KYC/CDD procedures of the Company, funding your account and conducting at least 1 trade.
For more information, please send an email to firstname.lastname@example.org.