If you're having trouble logging in to your MT4/5 platform and receiving one of the following error messages: Invalid Account, Authorization Failed, or No Connection, review these tips and known login issues:
Your account details (account number and server) are incorrect
Your password is incorrect
The incorrect server has been selected (each account has its own server and no other server can be used to access the account)
The account is archived
Your platform isn't connected to the internet or you have a weak internet connection
You need to reset your password
If none of the above helps to solve the problem, email [email protected] with details of the issue, and our team will be happy to assist.