Clients who wish to report a trading error are kindly requested to send an email to [email protected] or to call us directly.
Clients must provide the following information so that we can assist in the event of a problem:
Client name
Client account number
Detailed inquiry description
Client ticket number(s) if applicable
Client direct contact information
Clients must inform Orbex of any trading error within 24 hours of the error time; otherwise, Orbex will not investigate the error.
Any trading error for which the company is responsible will be amended.