Orbex

How long does it take to process client KYC details after submission?

Since I have already provided Lite KYC details, will I need to enter them again during mobile app registration?

What types of identification documents are accepted? When do you require an ID, and when do you require a passport?

What is the card delivery timeframe?

What are the fees for ATM top-ups and withdrawals? Do they vary based on country or bank?

What are the maximum deposit and withdrawal amounts for each available method?

How much time does it take for a deposit to show up in the app for each available method?

How long does it take for a withdrawal to reach the requested destination for each available method?

My card was never delivered. What do I do?

The card was delivered but its faulty. What do I do?

How will I be informed when my card has been shipped?

What do I do if my Card is stolen or lost?

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